New Life Medical Centre
PRIVACY POLICY
At New Life Medical Centre, we are committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy outlines how we collect, use, disclose, and protect your information in compliance with Indian data protection laws, including the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
By accessing our website or using our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect and process various types of personal data to provide medical services effectively. This includes:
1.1 Personal Information
Name, Age, Gender
Contact Information: Email address, phone number, and physical address
Health Information Medical history, current health conditions, treatment details
Payment Information Billing details, insurance information
Identification Details Aadhar number, passport details, etc
1.2 Sensitive Personal Data or Information (SPDI)
Under Indian law, the following information is considered sensitive and will be handled with extra care:
- Passwords
- Financial information (credit card, debit card, bank account details)
- Physical, physiological, and mental health conditions
- Medical records and history
- Biometric information (if applicable)
2. How We Use Your Information
Other Details
We use the information we collect for the following purposes:
Medical Services: To diagnose, treat, and manage your medical condition
Communication: To contact you regarding your appointments, treatments, or follow-ups.
Billing and Payments: : To process payments, claims, and insurance.
Improvement of Services: To enhance our healthcare services, including through feedback.
Compliance: To comply with applicable laws and regulatory requirements.
3. Sharing of Information
New Life Medical Centre does not share, sell, or lease your personal information to third parties except in the following cases:
With Consent: We may share your information with third parties when you give explicit consent.
For Medical Services: With other healthcare providers, diagnostic centers, or specialists as required for your treatment.
Legal Requirements: When required by law, such as responding to court orders, legal processes, or government regulations.
Insurance Providers: For claims and coverage verification purposes.
4. Data Security
We are committed to securing your personal data. To prevent unauthorized access or disclosure, we have implemented suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Some of the measures we take include:
- Encryption of sensitive data
- Firewalls and secure access protocols
- Regular security audits and risk assessments
5. Cookies and Tracking Technologies
Our website may use cookies and other tracking technologies to enhance user experience. Cookies are small files stored on your device that help us recognize you and tailor content to your preferences. You can manage cookie preferences in your browser settings.
Some of the measures we take include:
6. Your Rights
Under Indian law, you have the following rights with respect to your personal data:
Access: You have the right to request access to the personal information we hold about you.
Correction: If any of the information we hold is inaccurate or incomplete, you can request correction or updates.
Withdrawal of Consent: You can withdraw your consent for the collection or use of personal data at any time.
Deletion: You can request that your personal information be deleted, except when we are legally obligated to retain it.
Grievance Redressal:: If you believe your privacy rights have been violated, you can file a complaint with our grievance officer (details provided below).
7. Retention of Data
We retain your personal and sensitive data for as long as it is required for medical and legal purposes or as mandated by law. After this period, your data will be securely destroyed or anonymized.
8. Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices or content of these external sites. Users are encouraged to review the privacy policies of these third-party sites before providing any personal information.
9. Changes to This Privacy Policy
New Life Medical Centre reserves the right to update or change this Privacy Policy at any time. Any significant updates will be posted on our website. Please review this policy periodically for any changes.
10. Grievance Officer
In compliance with the Information Technology Act, 2000 and the associated rules, the contact details of the Grievance Officer for New Life Medical Centre are provided below. You may reach out to the officer for any questions, complaints, or requests related to your personal data:
Grievance Officer:
Dr. S. Srinivasan
Phone: +91-9942146089
Email: srinivasan@newlifemedicalcentre.com
11. Contact Us
For any questions or concerns regarding this Privacy Policy, please contact us at:
New Life Medical Centre
Phone: +91-9942146089
Email: srinivasan@newlifemedicalcentre.com